Consolidated Patient Account Center, Revenue Operations

F|A|P provides strategic planning, business advisory services, and program support to the Consolidated Patient Account Centers (CPAC) within the Department of Revenue Operations, Office of Community Care (OCC), focused on the enhancement of billing and collection activities. The CPAC business model achieved standardization through consolidation and leverages industry best practices to achieve ideal operational outcomes. Our team evaluates functional areas with precision to increase performance and designs optimization initiatives to drive success.

F|A|P leverages customized business process models to create a more efficient operating environment without additional cost or risk to the government. Based on our industry expertise and unique experience in implementing the CPAC program, we continue to streamline, automate and improve current business functionality through operations research and business analytics that results in the identification of underlying causes of key indicator metric deviations.